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|
 |
 |
| We
are accepting applications for the following positions: |
| |
| Job
Description: |
30
openings |
|
| ORGANIZATION
UNIT: |
Quatrro |
|
| DIVISION |
Technology Solutions Group
- www.qresolve.com |
|
| JOB TITLE |
Solution Engineer |
|
| LOCATION |
Gurgaon |
|
| REPORTING STRUCTURE |
AM / DM |
|
| EXPECTED OVERALL YEARS OF
EXPERIENCE |
1+ year |
|
|
| PRINCIPAL
RESPONSIBILITIES: |
|
- Manage end-user customer phone calls /
Chat / E-mail
- Demonstrate effective typing and verbal
communication skills
- Document case information
- Utilize the Phone System
- Demonstrate efficient problem solving
and troubleshooting skills
- Demonstrate commitment to client/internal/customer
satisfaction
- Demonstrate basic technical knowledge
- Up sell the product plans of the organization
- Implement and act in accordance with the
organization’s information security
policy
- Protect assets from unauthorized access,
disclosure, modification destruction or
interference
- Execute particular security processes
or activities as may be assigned by the
superior
- Be accountable and responsible for actions
taken
- Report breach of security events or other
security risks to the organization
|
|
| BEHAVIORAL
SKILLS: |
- Communication flow, sentence construction
& correct grammar in written
& Spoken English
Communication, Speech clarity, voice
clarity, good pronunciation and should
not have MTI (Mother Tongue Influence)
- Good listening and responding skills
|
| TECHNICAL
SKILLS: |
- Basic knowledge of PCs and Internet
- Basic knowledge of operating systems
– DOS, Win 98, Me, XP, NT, 2000
- Basic knowledge of computer hardware
components – CPU, Motherboard,
RAM, HDD, Modem
- Basic technical troubleshooting
skills/ability
|
|
|
|
- Bachelor's degree from a three-year college
or university (BA, B.COM, BSC etc.)
- Bachelor’s degree in Engineering (BE /B.TECH)
- A+ Certification, RHCE, MCST, CIW, CCNA,CCNP,
ECNE & MCSE Professionals would be an added
advantage
- Must Have 1+ years of experience in International
Voice based Technical Customer Helpdesk/Project
- Technical graduate (BCA, B tech, BE etc..)
with at least 1 year of experience in any
International Voice based process (Customer
service, Collections, Sales etc..), provided
they are technically strong and have an
inclination to work in a tech process
|
| Go to top |
|
|
|
| |
| |
| Job
Description: |
30
openings |
|
| ORGANIZATION
UNIT: |
Quatrro |
|
| DIVISION |
Technology Solutions Group - www.qresolve.com |
|
| JOB TITLE |
Senior Solution Engineer |
|
| LOCATION |
Gurgaon |
|
| REPORTING STRUCTURE |
AM / DM |
|
| EXPECTED OVERALL
YEARS OF EXPERIENCE |
2+ year
- A+ Certification, RHCE, MCST, CIW,
CCNA,CCNP, ECNE & MCSE Professionals
would be an added advantage
- Must Have 2+ years of experience
in International Voice based Technical
Customer Helpdesk/Project
|
|
|
| PRINCIPAL
RESPONSIBILITIES: |
|
- Manage end-user customer phone calls /
Chat / E-mail
- Demonstrate effective typing and verbal
communication skills
- Document case information
- Utilize the Phone System
- Demonstrate efficient problem solving
and troubleshooting skills
- Demonstrate commitment to client/internal/customer
satisfaction
- Demonstrate basic technical knowledge
- Up sell the product plans of the organization
- Implement and act in accordance with the
organization’s information security
policy
- Protect assets from unauthorized access,
disclosure, modification destruction or
interference
- Execute particular security processes
or activities as may be assigned by the
superior
- Be accountable and responsible for actions
taken
- Report breach of security events or other
security risks to the organization
|
|
| BEHAVIORAL
SKILLS: |
- Communication flow, sentence construction
& correct grammar in written
& Spoken English
Communication, Speech clarity, voice
clarity, good pronunciation and should
not have MTI (Mother Tongue Influence)
- Good listening and responding skills
|
|
| TECHNICAL
SKILLS: |
- Basic knowledge of PCs and Internet
- Basic knowledge of operating systems
– DOS, Win 98, Me, XP, NT, 2000
- Basic knowledge of computer hardware
components – CPU, Motherboard,
RAM, HDD, Modem
- Basic technical troubleshooting
skills/ability
|
|
|
|
- Bachelor's degree from a three-year college
or university (BA, B.COM, BSC etc.)
- Bachelor’s degree in Engineering (BE /B.TECH)
- A+ Certification, RHCE, MCST, CIW, CCNA,CCNP,
ECNE & MCSE Professionals would be an added
advantage
- Must Have2+ years of experience in International
Voice based Technical Customer Helpdesk/Project
- Technical graduate (BCA, B tech, BE etc..)
with at least 2+ year of experience in any
International Voice based process (Customer
service, Collections, Sales etc..), provided
they are technically strong and have an
inclination to work in a tech process
|
| |
| Go to top |
|
|